Finding a payslip on Arkevia requires knowing three elements: the portal address, the login credentials, and the email address linked to the account. When one of these links is missing, the process becomes complicated. This article assesses the concrete blocking points encountered by employees and former employees trying to retrieve their payslips from this digital vault.
Employee portal and HR portal: two Arkevia addresses not to be confused
A first pitfall, rarely detailed, is the existence of two distinct interfaces. Employees log in at myarkevia.fr, while human resources services use arkevia.com. Entering the wrong address redirects you to a space where your personal credentials do not work.
| Criteria | myarkevia.fr (employee) | arkevia.com (HR / employer) |
|---|---|---|
| Target audience | Employee, former employee | Payroll service, HR manager |
| Access to personal payslips | Yes | No (collective management) |
| Account creation | Via credentials provided by the employer | By company contract |
| Password reset | Linked to the employee’s personal email | Administrator procedure |
This distinction explains why some users get stuck on the login page. If your employer provided you with a direct link, ensure it points to myarkevia.fr before attempting a reset.
To access your Arkevia payslips after leaving the company, keep in mind that the digital vault remains linked to you, not your former employer. Your documents are kept there for several decades.
Password reset for Arkevia when the email address is no longer accessible
The standard recovery procedure relies on sending a reset link to the email address declared at the time of account creation. The problem arises when this address is a professional email disabled after your departure, or an old internet service provider whose mailbox has been deleted.
The concrete blockage
You still have your identifier (often a badge number). You know the portal. You click on “Forgot password.” The system sends a reset email, but to a mailbox you can no longer access. No alternative options are offered in the interface.
Possible remedies
- Contact the HR department of your former employer to request a change of the email address associated with the account. The HR manager, via the arkevia.com interface, can in some cases update this information
- Directly request technical support from Arkevia by providing an ID and your badge number. Processing times vary, and this procedure is not documented on the site
- If the address was a personal email (like an old ISP), try to reactivate it with the provider before restarting the Arkevia procedure
This situation particularly affects employees whose first login was configured with a professional email by the payroll service, without them having had the opportunity to replace it with a personal address.
First Arkevia connection: badge number and secret code, the data to retrieve
The initial activation of a myarkevia.fr account relies on a employee badge number and a temporary secret code. This information is provided by the employer, either by mail, via the HR service, or mentioned on an old paper payslip.
When several years separate the account creation and the login attempt, this data is often misplaced. However, the badge number generally appears on every payslip issued by the company. Finding just one paper payslip is therefore enough to recover this identifier.
The temporary secret code is only useful for the very first login. If the account has already been activated, only the password chosen by the employee is required. Confusion between these two steps (initial activation and current login) generates unnecessary blockages.
Downloading payslips: practical limits of the Arkevia vault
Once logged in, consulting payslips is relatively simple: the documents are organized by date and employer. Each payslip is downloaded individually in PDF format.
This lack of bulk download poses a concrete problem when you need to compile a complete file, for example for a mortgage application or a retirement file, which sometimes require several years of payslips. Manually downloading each file, month by month, takes time.
Preparing an administrative file from Arkevia
- First identify the period requested by the organization (bank, retirement fund, court) before starting the downloads
- Rename each PDF file with a consistent format (year-month-employer) to avoid having to reopen each document
- Ensure that the downloaded payslips contain all pages, as some payroll documents consist of two sheets
- Keep a local copy on a hard drive or personal storage space, independent of the Arkevia vault
The digital vault guarantees the preservation of your documents for a long legal duration. Data portability is free and complete, in accordance with regulations on digital vaults. Your payslips remain available even if your former employer changes payroll providers or ceases operations.
The main difficulty in retrieving your Arkevia payslips is not technical: it relates to managing the email address and credentials over time. Updating your personal address at the first login, noting your badge number, and maintaining access to your email remain the three precautions that prevent most blockages.